Terms
of service for Website, Online Payment, and General Business Terms governing
all transactions.
1. The
Agreement shall set forth the terms and conditions under which Re-Mark
Technologies Group LLC (Referred to as Re-Mark hereafter) shall provide you
with the equipment and services you agreed to purchase from Re-Mark (the
"Services").
2. Your
Responsibilities Prior To the Performance of Services.
Prior to
scheduling Services, it is your responsibility to ensure:
- The products to be installed and
all items necessary for installation are available to the technician and,
if provided by you, are located in the immediate area where the
installation will take place. RE-MARK may require 2 to 4 weeks to order
and receive your equipment.
- All the work areas scheduled to
be serviced on any given day are accessible during working hours.
- The physical installation site
must be adequate to house the product and components correctly.
- The availability of adequate
power to run the product and any components properly. It is recommended
that the necessary electrical work be performed prior to the performance
of the Services. RE-MARK requires a minimum of three (3) weeks' notice to
respond to any request for pre-wire, trim, or final installation work. We
will work to schedule and coordinate with your Builder or GC, Electrician,
and Cabinetmaker.
- That all cables required for the
connection of the product and components are available to the technician;
- That the wall mounting bracket is
available to mount the product (if applicable), and
- We recommend scheduling cable or
satellite installation before the services are performed; this ensures
proper integration with your entire system.
- IMPORTANT NOTICE. SUPPOSE ANY OF
THE ITEMS OR TASKS YOU ARE REQUIRED TO PROVIDE OR PERFORM ARE NOT
IMMEDIATELY AVAILABLE OR FINISHED UPON THE TECHNICIAN'S ARRIVAL. IN THAT
CASE, THE TECHNICIAN WILL ACCOMPLISH AS MUCH OF THE SERVICE AS REASONABLY
POSSIBLE, AND YOU WILL BE RESPONSIBLE FOR ANY FURTHER INSTALLATION OR
SETUP OF THE PRODUCT. IN SUCH EVENT, YOU WILL NOT BE ENTITLED TO ANY
REFUND OR CREDIT TO RECEIVE ANY ADDITIONAL SERVICES FROM RE-MARK.
3. We make
every effort to generate an accurate labor and material estimate. However,
there are times when unforeseen conditions may cause the labor to exceed the
estimate. We will notify you if such an event occurs and get your approval
before continuing to ensure you agree and are aware of the changes.
4. We cannot
be held responsible for other contractors' cutting, covering, or otherwise
tampering with our wires.
5. The System
Designer [salesperson] must approve any additional work requests made to the
crew performing the installation that are outside the scope of the original
proposal. All changes, whether or not discussed with the Designer, may be
subject to additional charges.
6. Limited
Warranty. Equipment under the manufacturer's warranty will be repaired or
replaced at no charge but may include a service fee for the removal, shipping,
and reconnecting of the piece of equipment. RE-MARK shall provide a limited
warranty on all labor included with the Services. RE-MARK will correct any
material defects in the workmanship of the Services if reported to RE-MARK
within 30 days of the completion of the Services. RE-MARK's sole responsibility
shall be to take reasonable steps to correct the material defects. Suppose
RE-MARK is unable to correct the material defects within a reasonable time. In
that case, RE-MARK shall refund you the price you paid for the Services as its
sole remaining warranty obligation and as your sole remaining warranty remedy.
This
warranty for Services shall not apply if your inability to use the product, or your less than
satisfactory use of the product, is due to
(a) failure
of the product (RE-MARK has no responsibility for manufacturer warranties
unless stated differently);
(b)
modification of the product or the provision of installation services by any
party other than RE-MARK;
(c) your
misuse, errors, or negligence in operating the product.
TO THE
FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, RE-MARK DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.
7. When
Payment Terms are agreed upon, any delay in payment over the course of your
project may delay ordering or delivery of that equipment. Unless otherwise
specified in writing (such as with Net 30 terms), all invoices are due upon
receipt. A late fee of $35 or 5% of the outstanding balance, whichever is
greater, will be applied to any payment not received within 7 days after the
due date to allow for reasonable banking or processing delays.
8. Once an
initial deposit is taken and the equipment is ordered for that project, the
deposit is non-refundable.
9. We do
accept Visa, MasterCard & American Express; however, with American Express,
there is a 5% surcharge to cover the high cost of their processing fee.
Please
print this page or email your account manager or system designer for a PDF copy
of these terms.